Monday, October 26, 2009
Would I go back to Krispy Kreme? Yes!
Comes out that they are quite nice and sincere people when apologizing for what I went through. Never expected such sincere apologies from a down to earth service oriented cheerful Senior Manager. Never expected anything from them actually but just to let them know what happened so that it wouldn't happen again. What I least expected was a Senior Manager to turn up to have doughnut and coffee breakfast for this. Well his apology came with an acceptable explanation. It's the logistic(New outlet ma. What you expect? Give chance for them to improve la) and the manager in charge got fired for this. Sigh. I never expected to break the rice bowl of another person so now I felt bad about it but that is the way the world is. What we can do is we learn from mistakes and rectify them.
When I arrived today, the staffs really look different. In terms of friendly's and service oriented. I felt so much at home today compared to what happened previously. It somehow relieved me of the frustrations I had the previous week. To top that up, I am touched by the sincerity of the humble Senior Manager. Hey since when does Senior Managers meet up with customers just to apologize? I started to think, if say all the people in any service industry would be to be like him, I think business would really prosper but then this is what that really differentiates them from the rest. After today's session with them and the change I saw in the attitude of the staffs, I would definitely visit the store again.
Yes the sugar rush to the brain is energizing and the coffee makes you refreshed. One advice. Drink your coffee before you have your doughnuts. Else you would feel that the coffee has no sugar. Hahaha. For me it's ok because I often have coffee without sugar. The bitterness keeps me awake more than the caffeine does anyways.
And NO! I am not paid to write this up lol unless you take having latte and doughnuts for breakfast on them as a bribe. Hahaha. And I mean it when I said I felt bad that the fella got fired for this. Maybe they should give him a second chance. I think he would do his duty better this time.
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