Would I go back to Krispy Kreme? Yes!

If you do not know what happened previously go read HERE. Today I met with their Senior Operations Manager and their Assistant Marketing Manager regarding the complain I made. Yes I am serious. I thought my complain just landed somewhere in the recycle bin till I got an email from them yesterday telling they would like to meet me up with me today. I was like "Oh sh!t, Are they gonna eat me up?"

Comes out that they are quite nice and sincere people when apologizing for what I went through. Never expected such sincere apologies from a down to earth service oriented cheerful Senior Manager. Never expected anything from them actually but just to let them know what happened so that it wouldn't happen again. What I least expected was a Senior Manager to turn up to have doughnut and coffee breakfast for this. Well his apology came with an acceptable explanation. It's the logistic(New outlet ma. What you expect? Give chance for them to improve la) and the manager in charge got fired for this. Sigh. I never expected to break the rice bowl of another person so now I felt bad about it but that is the way the world is. What we can do is we learn from mistakes and rectify them.

When I arrived today, the staffs really look different. In terms of friendly's and service oriented. I felt so much at home today compared to what happened previously. It somehow relieved me of the frustrations I had the previous week. To top that up, I am touched by the sincerity of the humble Senior Manager. Hey since when does Senior Managers meet up with customers just to apologize? I started to think, if say all the people in any service industry would be to be like him, I think business would really prosper but then this is what that really differentiates them from the rest. After today's session with them and the change I saw in the attitude of the staffs, I would definitely visit the store again.

Yes the sugar rush to the brain is energizing and the coffee makes you refreshed. One advice. Drink your coffee before you have your doughnuts. Else you would feel that the coffee has no sugar. Hahaha. For me it's ok because I often have coffee without sugar. The bitterness keeps me awake more than the caffeine does anyways.

And NO! I am not paid to write this up lol unless you take having latte and doughnuts for breakfast on them as a bribe. Hahaha. And I mean it when I said I felt bad that the fella got fired for this. Maybe they should give him a second chance. I think he would do his duty better this time.


Reanaclaire said…
wow.. so all is settled..i dint know about this till just now.. so it helps them to improve if we write in ...ok, will do that if i were to come across such situation one day.. :) never heard of this krispy kreme before, btw,.. Ipoh is backdated..
Kellaw said…
reana - yes, I now feel bad for the guy who got fired. Well in all service, feedbacks always plays a role in development and quality improvement but that is provided the management is actively aggressive in this sense. Some just let comments rot at their mailbox without lifting a single finger to do anything. Not Ipoh backdated la. They are quite new in Malaysia but quite popular around the world. Only 4 stores in kl now(mid valley, times square, sunway piramid and 1 dunno where lol). Maybe you should go get one and try the next time you are in KL. I think they are expanding to 200 chain stores by next year so I think big towns like Ipoh would be covered soon la. The sugar rush will help you keep up with your girl during the jogs you will be doing to keep in shape. hahaha and yes I do read your blog. Just that now I am full with doughnuts so i dont get hungry when i visit. hahaha
j_yenn said…
awesome. now everything's back to normal. i don't think the same would apply to my situation.
Kellaw said…
yenn - What happened in your situation? Share la. Maybe your screams could be heard afterall. Actually I am just frustrated with the service. Never expected much but the Senior Manager apologized. So it's ok. Feel so much better now. hahaha
foongpc said…
Good thing you wrote in. Well, customer is always no.1 and it's good they understand that.

Anyway, I don't really like Krispy Kreme. Too sweet even for a sweet tooth like me : )
Kellaw said…
foong - you go for the original sure la kena. go get new york cheese cake. taste good. and not too sweet
synical said…
I've been waiting for Krispy Kreme the last few years.

Times Square - too far.

Pyramid - no real reason to go there.

Midvalley - don't go there that much; the only one I've been buying my supply from.

Still waiting for one to open in 1U, haha :P

The donuts are sweet because they're not to be taken on their own - it's supposed to go with black coffee or whatever unsweetened drink :P
chris federick said…
Really want to try KK for the vry 1st time. Really tempting from what ppl blog about.
Kellaw said…
synical - there will be one opening next month I heard. Just don't know where. You should pray they have the 1 month free doughnuts for first 100 customers promotion. then just go queue in the morning. Well I had a cup of latte when I ate it. All i feel is the bitterness of the coffee. Maybe I should try with hot coffee instead next time.

Chris - go get it lo. its worth it
Unknown said…
hmm, good thing they did the customer relations dept right.
thought their doughnuts still lacking, in comparison to JCo's and Big Apple's.

my personal opinion, this one.

Kellaw said…
well it depends on what you eat actually.
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