Nokia Comes With Music X6 Launch Fail
First there is the advertisement all over the place saying they will sell 66 units of X6 at RM66 on a ballot basis which will be given out at 7 on that day. Next we know it on that day itself around 2.30 we get news and tweets saying the ballot numbers are given out. Click on picture to enlarge.
There are more when tweets gets forwarded. Look at how the peoples reacted.
Some of us rushed there. Yes including me. Guess what happened next?
Yes damage control mode.
It says "Some were MISTAKENLY given away by promoters, this was stopped early on & none else are to be given till 7pm.
Then more confusion as they said it will be given out at 6? It was like WTF? I call this damage control fail.
See how they react?
Look at the questions asked here. Ok that's it for screenshots. Now it's the picture's turn. They gave out the ballot at 2.30 and we all rushed there only to have the gates shut on us and greeted by the dry happy looking guard as if he is enjoying looking at us getting drenched. It's raining cats and dogs out there Hello!! You want proof? Here.
See the closed door?
The guard enjoying himself in his dry guardhouse while we all get drenched outside.
This is how my brother looks like. No I am not trying to show you how handsome he is. Look closer.
See the raindrops on his hair even under the umbrella?
See the amount of water on the hands?
There a closer look. I know, you will say this is little.
How bout this? the only dry spot is in the middle and we were all wet to the undies. You wanna know how bad it was or how wet it was?
I like their style actually. Raincoats..
You can't even take a good decent picture with the amount of rain.
Look at the shirt? All fking wet.
The door gets opened at 6++ and people rushed in stampeding and trampling on others on the way in. Want proof of the aftermath?
Look at the bloody amount of dirt washed out of a single shoe itself.
Even the White Nike shoe had to change its name to become "Blackie" shoe. So you wanna know how does it feel to have yourself all drenched? Wanna see how the soaked feet look like?
Not only that. We were all drenched in the rain that we all fall sick on that night itself. This explains why I never get to blog about this as I was too weak being stuck to the bed. That's not it. Not only did we got all wet, stampede on, we get in to find all the ballots to have been given out in the end. And come the time for the redemption you see people who are all dry and not messed up like those waiting in the rain with dozens of mint condition ballot number at the counter matching their number one by one with the list. I had got to know that one of them got 2 phones with all his numbers. Yes I didn't get a single ballot number while some got dozens. So can someone from Nokia explain to me how did this happen?
No don't give me the "oh very little of them were given out earlier, I assure you there are enough left" answer. I just want to know what the fuck happened when you see people with dozens of them remaining all dried while we were all fucking drenched. Did the organizers acted unfairly? I hope not but all the circumstances seems to point that way.
Oh yeah. Not only did I got all wet and pissed, I also got my phone dead in the bloody rain. Yes, it's a fucking Nokia to show that I have been supportive of Nokia and this is how Nokia treat us all. What a good publicity. My brother's phone died too. It's a Nokia too and he got so pissed up at the end of the day that he threw it to the floor and smashed it into a million piece.
In the end mine too died despite getting dried. So we are trampled on, got sick, got screwed by the organizers, got our phones dead and not getting a single ballot to even stand a chance to win a Nokia X6 at RM66. All thanks to Nokia.
Yeah before I forgot, I remember getting answered that the rain is not "our fault and it's an act of god or fated lo". Let me ask you this simple thing, is it my fault then? So you get robbed, do you blame it on your fate? Do you not have alternative plans when these shit happens? Yes! It's your mistake that makes us go there. so don't give me the "we never asked you to come early". If you guys have not given out the ballot early we wouldn't even be there.
The other answer given when I asked why can't they let us in is "oh the crowd is very wild and we are still preparing". Let me ask you these simple thing again. So how did those inside earlier got their ballots? Your reason for not allowing us in is that you are preparing yet there are people who got in early and got their ballots while we are left outside? Next is that the crowd is wild because you make us stand under the rain in front of the locked gate. If you were to let us in, the crowd would be less in number as there will be no accumulation of people at the gate. The organizers could have designated a place for those who came early while continue "PREPARING". No?
The safety of customers were blatantly ignored. What if the thunder striked one or a whole group of us down? As a worldwide multinational company, is this how the safety of people ignored? Is this how responsible Nokia is? Some said raincoats were supposed to be given out but even raincoats were not safe. What if someone get injured if a branch from the tree fell on them. We were exposed to unnecessary risk because of the negligence of the organizers. Where is the social responsibility? I think not only that we felt cheated by the organizers but we were also victimized in this case. Did you know that my brother got injured during the push havoc? So who do I go to regarding this?
I think the organizers should be glad that I dedicated this one whole post to them. I do hope someone from the management would give me good acceptable explanations and not like those standard answers I got from the twitter account. You can reach me at my email firstname.lastname@example.org or my twitter @kellaw85
Look at how Jessica react during the concert? Now this is what we call positive feedback. Want more on this? Go to Victoria's blog HERE. I will update as I get more entries from peoples around
One of the bloggers commented this
LOL...poor thing. I actually went there at 9pm when it's all dried up. The thing is, you need contacts man! I got the RM66 ballot from sponsor, but didn't win the phone. I could have gotten it. If I did, I swear you're going to hate me.
Sad and proven that what I felt was correct after all. The way the organizers handled things unfairly. No I don't just complain about events. If events were done nicely, I would have written it the way it is, no more no less. If the event is bad I will just shoot the organizers. Like what some say I am a person who talks straight to your face. I don't turn around and kick your butt. So far still no official reply from the organizers.
Finally got an email from the communications manager last friday. Just too busy to update.All I get is a standard reply.
Hi there Kellaw,
The points you raised in your earlier tweets and your blog posts are definitely key learning points for us at Nokia to improve on for our future events. Thank you for your constructive feedback
Not even an apology for what happened? Is this how group communications do nowadays?
Oh yeah, my friend who attended the event fainted for half an hour without any paramedics or first aider. This shows poor organizing and the safety of the event goer had been neglected to the max. Hello. Imagine your wife or baby is there and some shit happened and no one has the skills to help? Anyone wants to answer me on this? Then they give you something to shut your mouth? Apparently it didn't work well cos the news did spread to the whole group here.
Over the weekend I was labeled as "freeloader", "troll" and "no gratitude". One of those coming from someone in Nokia? Let's leave this to the next post shall we?
UPDATE 9/2/2010: To the anonymous who posted comments, if you don't have the balls to put your name down, don't expect your comments to be published. Save your keyboard the torture instead. I welcome criticism but not anonymity + criticism. You want to criticize me, You can do so with a name like Bryan did. I publish comments be it good or bad but not those who doesn't have the balls to post with a name.
UPDATE 11/2/2010: found 2 other damaging entry here