Still wanna go Krispy Kreme? Read this and think twice

Read this before even going over to the Sunway outlet. Seriously they need to improve on their service and customer service. Yes I am a nice person and there are limits which I could tolerate. I told myself not to blog till I finished all my assignments. Yes I have stopped blogging ever since the horde of assignments came in. The opening ceremony itself had already left a sour taste in the mouth of a lot of existing/potential customers. I didn't want to blog about this but well I just can't stand it anymore. 1 bloody week over and no good answer? So I will just vent my frustrations here.

I went to the newly opened Sunway outlet on Monday(19th) morning to grab a few for breakfast in the morning. I arrived at 10(actually much earlier than that) and the main gate is open to show that the outlet is open but there are no doughnuts on the shelf which is the start of my disappointment. Wait lo what to do? Wait till 10 still no doughnuts.

What was more disappointing was the staffs there are busy cleaning up(sweeping the floor and wiping the tables) the premise but where are the doughnuts? Shouldn't the cleaning be done the previous night or on a worse case be done before opening the premise? Shouldn't doughnuts be on sale when the doors are open? I asked and one of the staff told me the doughnuts are not there yet. I felt like asking the staff "What the f*ck do you mean that the doughnuts are not here yet?". Where are the f*cking doughnuts then? I saw another guy sitting inside which I assume is waiting for his doughnuts too.

Then after 15 to 20 minutes, I saw the doughnuts are here in their green casing. The staffs are then busy preparing them. After a while I walked in but the staffs are too busy to entertain me and continued with their preparation of doughnuts. Yes, a few others and me are treated as if we are invisible. I waited for a bloody half hour outside and this is how customers are treated? I feel like screaming NIAMAH!! on the top of my lungs.

Finally I got fed up and gave up waiting to be served so I headed for Mc Donalds for my breakfast instead. RM4 is so much cheaper. You get unlimited coffee refills too. Before I left I can see that the staff there are still wiping the shelves busy putting doughnuts out while those waiting are still looking at them doing their job. If the store is not ready to serve doughnuts then don't bloody open the door and make your customers wait for over half an hour but not serve them where the doughnuts are there. Do the cleaning before opening and not during or after opening. Get the doughnuts done earlier or open later.

Talking about service and feedback efficiency, I sent an email on Monday to their email which I think still goes into the recycle bin at the end of the day anyways. Yes the Asst Marketing Manager did reply me on Thu at 1 am in the morning asking for my contacts. I gave but still no reply from them or any calls from them for me to vent my anger. So why bother waiting? Blog about it to vent my frustrations better.

Talking about the opening. The event was already bad enough. Read them here and here.

Edit(26/10/09) - Felt so much better after the apology I got from them. Read what happened HERE.


♥ Renise said…
hmmm... sounds not nice.
my sister said this doughnut is not nice at all. haha~
Kellaw said…
renise - people only go for free doughnuts la
The doughnut is too sweet
Jessen said…
I haven't try Krispy Kreme before but I always wanted to try it everytime I pass by the mid valley outlet. Now that you said so, I'll only go there after 12 to make sure the doughnuts are ready. :) Anyway, cheer up! at least you got your cheap and unlimited refill breakfast. :p
Kellaw said…
tol - agreed. i need the high sugar in the morning at times.

jessen - hahaha. go get 1 and see if you will go back. yeah. i got my sugar boost from the unlimited free flow of sugar sachets too. hahaha
j_yenn said…
wow. i'm coming up with a similarly-themed story by year-end.

a paying customer should never be "bullied" or treated like rubbish.
RunWitMe said…
Hi Kellaw, You didn''t throw a bitch fir like the girl, did you? LOL! Chill la. It's just donuts. :)
Kellaw said…
j_yenn - complain also useless. they just treat you like "you want you can wait la. cant wait the godai." anyway what you mean by similarly themed story by year end? you some writer or something?

runnie - nola. i waited for those free doughnuts too. but this one is a different case. It's after the opening. Chill? we are paying 2.30 for a doughnut or 19.90 a dozen and get treated like rubbish as jenn says? Hell no.
Meor said…
this is a problem w/ the franchise. :-(

don't knock the product tho. i positively swear by their doughnuts. :-D never been to one of their branches in m'sia tho. will definitely avoid their sunway branch, that's for sure.
Kellaw said…
Meor - I am not knocking on the product actually. I loved the sugar rush. I am just frustrated with the attitude of the staff there. Might well as avoid the doughnuts because of them as I could always get my sugar rush somewhere else. There is also one thing you need to know. The Malaysian doughnut size is relatively smaller compared to others.
j_yenn said…
"similarly-themed story", as in, a complaint story for some crap customer service I was given :P

just have to settle a few more things with this organization before announcing to the world about its crap service, that's all..
Kellaw said…
yenn - your "settle" sounds scary. hahaha. I will be waiting for your settlement. hahaha
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